Store Policies
Shipping Policy
Free over $99 across Canada, dispatched the same day when your order lands before within 7 days.
Draft — Pending Client Review
This policy is a working draft prepared during the site rebuild. It is written around facts we can evidence, and every point that would legally bind the business is left as a marked placeholder for the owner to confirm before publication. Do not treat it as final legal advice.
Overview
Orders are delivered within 7 days., and any order over $99 ships free anywhere in Canada. Those two facts are the whole policy in one sentence; the rest of this page is the detail.
Amalfi Supplies is Canadian owned and ships from Edmonton, Alberta.
Delivery Within 7 Days
Orders are delivered within 7 days. We do not offer same-day dispatch, and we would rather publish the honest window than a cut-off time we cannot hold.
[Confirm: the working days this applies to — weekdays only, and the statutory holidays observed in Alberta.]
Weather, carrier backlogs and address problems can move that date. We will tell you when we know, rather than let a package go quiet.
Free Shipping Over $99
Orders with a subtotal over $99 CAD ship free. The threshold is calculated on the product subtotal before tax, and it applies to any mix of products — you do not have to buy all of one line to reach it.
[Confirm: whether the free-shipping threshold applies to all Canadian destinations, or excludes remote and northern postal codes where carrier surcharges apply.]
Shipping Rates Under $99
Below the free-shipping threshold, shipping is charged at checkout.
[Confirm: whether rates are a flat fee, calculated live from the carrier, or banded by order value — and the actual amounts.]
Where We Ship
Outside Edmonton, Alberta we ship ink and toner only. Orders placed from outside Edmonton, Alberta that contain paper, files and dividers, labels, table accessories or any other non-ink item will be cancelled and refunded in full — we will contact you before doing so.
Within Edmonton, Alberta we supply the full catalogue.
All prices and shipping charges are in CAD.
Carriers And Tracking
[Confirm: which carriers are used — e.g. Canada Post, Purolator, UPS — and whether the customer can choose.]
Tracking details are sent to the email address on the order once the shipment is scanned by the carrier. If a tracking number has not appeared, call 780-977-4293 and we will chase it rather than ask you to.
Delivery Times
Delivery time is dispatch time plus carrier transit. We publish the dispatch commitment because it is the part we can guarantee.
[Confirm: typical transit times by region — Edmonton and area, rest of Alberta, Western Canada, Central and Atlantic Canada, northern territories.]
Weather, carrier backlogs and address problems all move these dates. We will tell you when we know, rather than let a package go quiet.
Local Pickup And Delivery In Edmonton, Alberta
We are based in Edmonton, Alberta, so a local order does not need to sit in a national parcel network.
[Confirm: whether local pickup is offered, from what address, during what hours — and whether local delivery is offered inside Edmonton, at what rate and on what schedule.]
Bulk And Pallet Orders
Case quantities of paper and large multi-unit toner orders may ship on their own freight arrangement rather than as parcels. If you are ordering at that scale, call 780-977-4293 before you check out and we will quote the freight with the goods.
[Confirm: the order size or weight at which parcel shipping stops and freight begins.]
Delays, Lost Or Damaged Shipments
- If tracking has not moved for [Confirm: number of days] business days, contact us and we will open a trace with the carrier.
- If a shipment arrives damaged, photograph the packaging before unpacking further and contact us. [Confirm: the reporting deadline the carriers impose.]
- If a package is marked delivered but is not there, tell us — do not wait. Carrier claim windows are short.
- Returns arising from a shipping problem are handled under our refund policy, and we cover the freight when the fault is ours.
Address Accuracy
Please check the delivery address and postal code before you place the order. Once a shipment is in the carrier's hands, an address correction costs money and time, and neither is recoverable.
[Confirm: whether address-correction fees charged by the carrier are passed on to the customer.]
Contact Us About A Shipment
Call 780-977-4293 or email sales@amalfisupplies.com with your order number. We would far rather chase a carrier for you than have you find out a week later.