Store Policies
Refund Policy
What can come back, in what state, and how the money gets returned to you.
Draft — Pending Client Review
This policy is a working draft prepared during the site rebuild. It is written around facts we can evidence, and every point that would legally bind the business is left as a marked placeholder for the owner to confirm before publication. Do not treat it as final legal advice.
Overview
If something arrives wrong, damaged, or simply is not the cartridge you needed, tell us and we will sort it out. The fastest route is always a phone call to 780-977-4293 with your order number to hand.
This page sets out the formal version: what can be returned, in what condition, and how a refund is issued.
Return Window
Returns are accepted within [Confirm: return window, e.g. 30 days] of delivery. Start the request before the window closes — you do not need to have shipped the item back by then, only to have contacted us.
[Confirm: whether the window differs for business accounts, bulk orders, or special-order items.]
Condition Of Returned Goods
To be resold, consumables have to come back saleable. In practice that means:
- Unopened, with the manufacturer's seal and packaging intact.
- No retailer labels, tape or writing applied directly to the product box.
- Complete — all inserts, chips and accessories included.
- Opened product cannot be returned. Once a cartridge, ink pack or sealed supply has been opened, we cannot accept it back, because it can no longer be sold as genuine sealed stock.
Items We Cannot Take Back
Some lines cannot be returned once they leave us, either because they cannot be resold or because they were brought in specifically for you.
- Installed or partially used ink and toner cartridges.
- Opened paper, label and adhesive stock where the packaging is the seal.
- Special orders and non-catalogue items sourced on request. [Confirm: whether special orders are ever returnable.]
- [Confirm: any other non-returnable categories, e.g. clearance or final-sale items.]
Restocking Fees
Unopened product returned for change of mind is subject to a 20% restocking fee, deducted from the refund. The exact amount is confirmed to you in writing before you send anything back, never deducted as a surprise.
No restocking fee applies where the fault is ours: a wrong item picked, a damaged shipment, or a product that does not match its listing.
How To Start A Return
- Call 780-977-4293 or email sales@amalfisupplies.com with your order number, the part number, and what went wrong.
- We confirm whether the item is returnable and issue return instructions. [Confirm: whether a formal RMA number is issued.]
- Pack the item so it arrives in the same condition it left, and include the paperwork we send you.
- Ship it to the return address on those instructions. [Confirm: the return address to publish, if any.]
Who Pays Return Shipping
If we shipped the wrong item, or it arrived damaged or defective, we cover the return freight and the replacement freight. That one is not negotiable at our end.
For a change-of-mind return, the customer pays return shipping. Original outbound shipping is not refunded, including on orders that qualified for free shipping over $99.
Refund Method And Timing
Approved refunds are issued to the original payment method. We do not issue refunds to a different card or account than the one that paid.
[Confirm: how long after receiving a return the refund is processed, e.g. within X business days.] Your bank or card issuer then takes its own time to post the credit, which is outside our control.
Damaged, Defective Or Incorrect Items
Check your shipment when it arrives. If a box is crushed, a cartridge is leaking, or the part number does not match what you ordered, photograph it before unpacking further and contact us.
[Confirm: the reporting deadline for shipping damage, e.g. within X days of delivery — carriers impose their own limits.] We will arrange a replacement or a refund; you should not have to argue with a courier on our behalf.
Exchanges
Ordered the 26A when the printer takes the 26X? Tell us and we will swap it rather than run a refund and a fresh order, provided the original is still saleable under the condition rules above.
Exchanges dispatch on the same before-within 7 days cut-off as any other order.
Contact Us About A Return
Call 780-977-4293 or email sales@amalfisupplies.com with your order number. We are Canadian owned and based in Edmonton, Alberta, and all pricing and refunds are in CAD.